Privacy Policy

Last updated: April 2026

1. Who We Are

KCL Interiors Limited is a limited company registered in England and Wales (Company No. 12463707). Our registered address is 10 Royal Oak, 59-61 St. Albans Avenue, Bournemouth, BH8 9EG. We are the data controller responsible for your personal data collected through this website (https://kclinteriorsltd.co.uk) and our services.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@kclinteriorsltd.co.uk or call 07934026878.

2. What Data We Collect

We may collect and process the following personal data:

  • Identity data: your name.
  • Contact data: your email address, telephone number, and postal address.
  • Project data: details about your property and the plastering, drylining, rendering, media wall, statement ceiling, metal partition, suspended ceiling, or acoustic soundproofing work you require.
  • Technical data: IP address, browser type, operating system, and browsing actions on our website (collected via cookies — see our Cookie Policy).
  • Communication data: records of correspondence between us, including emails, phone calls, and contact form submissions.

3. How We Collect Your Data

We collect data when you:

  • Complete our contact or consultation booking form.
  • Email, phone, or message us directly.
  • Request a quote for our services.
  • Browse our website (via cookies and similar technologies).

4. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiry or consultation request.
  • To provide a quote and arrange our services.
  • To carry out our contractual obligations (e.g. scheduling work, invoicing).
  • To communicate with you about ongoing or completed projects.
  • To improve our website and services.
  • To comply with legal obligations (e.g. tax records, health and safety).

5. Legal Basis for Processing

We process your personal data under the following lawful bases (UK GDPR):

  • Contract: processing is necessary to perform a contract with you or to take steps at your request before entering a contract (e.g. providing a quote).
  • Legitimate interests: processing is necessary for our legitimate business interests, such as responding to enquiries, improving our services, and maintaining our records.
  • Legal obligation: processing is necessary for compliance with a legal obligation (e.g. financial record-keeping).
  • Consent: where you have given clear consent for us to process your data for a specific purpose (e.g. marketing communications). You can withdraw consent at any time by contacting us.

6. Data Sharing

We do not sell your personal data. We may share your data with:

  • Service providers: trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g. website hosting, accounting software), provided they agree to keep your data confidential.
  • Legal or regulatory bodies: where we are required to do so by law or to protect our legal rights.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Typically:

  • Enquiry data: retained for up to 24 months after your last contact with us.
  • Contract and invoicing data: retained for 6 years after the contract ends, in line with HMRC requirements.
  • Website analytics data: retained in accordance with our cookie settings (see our Cookie Policy).

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right of access: request a copy of the personal data we hold about you.
  • Right to rectification: request correction of inaccurate or incomplete data.
  • Right to erasure: request deletion of your personal data where there is no compelling reason for continued processing.
  • Right to restrict processing: request that we limit how we use your data.
  • Right to data portability: request a copy of your data in a structured, machine-readable format.
  • Right to object: object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us at info@kclinteriorsltd.co.uk. We will respond within one month.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of every website you visit.

11. Cookies

Our website uses cookies to improve your browsing experience. For full details on the cookies we use and how to manage them, please see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

We would appreciate the chance to address your concerns before you contact the ICO, so please reach out to us first at info@kclinteriorsltd.co.uk.